Kakobuy help, glossary and answers about saving money
Where to ask when something goes wrong, what the terms on your order mean, and short answers to the questions we hear most about Kakobuy costs.
Help: where to ask when something goes wrong
For anything about a specific order, ask Kakobuy, not a guide like this one. We cannot see your account. The contact page lists live chat from 9am to 6:30pm, Monday to Friday, UK time, an official Discord server, and [email protected]. The help centre has articles grouped under service types, after-sales, account assets, value-added services, distribution and user notices.
For tracking, the parcel page shows a logistics modal with both the international carrier's events and the agent's own waybill log. If a parcel stalls, screenshot that modal before you write; it saves a round of messages.
For something wrong on this site, a figure out of date or a broken link, write to us at [email protected].
Glossary of terms you will see
Short definitions for the words on Kakobuy's pages and on this site. Where Kakobuy has its own name for something, we use it.
| Term | What it means here |
|---|---|
| Lever | On this site, one cost decision on an order whose dollar effect we can measure. |
| Reference order | Our assumed order for arithmetic: ¥2,000 goods, three sellers, 1.0 kg, US, PayPal. |
| Rate markup | How much more than the mid-market rate you pay when yuan are converted. |
| Mid-market rate | The midpoint between buying and selling rates on currency markets, before any margin. |
| OG number | Kakobuy's ID for one commodity order line; many add-ons are priced per OG. |
| S number | Kakobuy's ID for a submitted parcel. |
| Consolidation | Shipping several warehouse items as one international parcel. |
| First weight / additional weight | Line pricing in steps: a price for the first 500 g, then per further step. |
| Volume weight | Length x width x height in cm divided by 5,000 to 8,000; charged when larger than real weight. |
| Weight floor | A minimum parcel weight below which a line cannot be booked, such as 2,000 g. |
| Tax-free or duty-free line | A route label whose current terms describe included duties; verify exclusions and any recipient document or payment obligations. |
| Pre-packing | A paid weigh-in that packs the parcel and reports its weight before you pay freight. |
| QC photos | Warehouse photos of each item, taken during the free appearance inspection. |
| GL / RL | Community shorthand for green light and red light: opinions about an item, not an official shipment instruction or accepted return. |
| Fill and Buy | Kakobuy's manual order form for links its search cannot read. |
Frequently asked questions about Kakobuy costs
Does Kakobuy charge a service fee
The captured policy advertises no standard agent-service fee, but item price, domestic delivery, conversion, payment-provider charges, international freight and selected services still matter. The dated 8.5% scenario covers conversion markup plus standard service fees; it is not a full delivered-cost percentage.
Which saving is biggest on a normal order
The reference order produces a $24.48 conversion-cost example and a $16.48 old-tariff split-parcel example. These are unlike scenarios, not two guaranteed savings to add together. Replace the calculator’s assumptions with your own basket and eligible quotes; the largest actionable change may be a different one.
Are coupons worth chasing
Use them when they apply, but do not plan around them. The October 2026 festival tags have spend floors on the freight bill, and a 1 kg US parcel only reaches the lowest tier, worth about US$4.23.
Is PayPal or Alipay better for topping up
The recharge article lists 3.5% plus US$0.30 per PayPal top-up (the separate PayPal article says 2.9% plus US$0.30) and PayPal converts to US dollars. Alipay and WeChat Pay list no handling charge but can take 1 to 60 minutes to credit and need a working account.
How long can items wait in the warehouse
Normal goods have a captured 100-day free-storage period; abnormal parcels have a separate 60-day period. Check the status and actual order deadline. The ¥10-per-OG, 30-day extension example is conditional on eligibility and confirmation; cooling-off is not a free extra month.
What does the free inspection check
Appearance: model, style and size. Electronics are not checked for function or authenticity.
How long do I have to return an item
The captured eligible guarantee uses 120 hours from the next hour after Stocked in. Seller acceptance, product exclusions, condition and return costs still apply. Do not wait for the storage deadline to inspect the item or assume a photo alone proves a free return.
Why does my freight change after I pay
The first freight amount can change when packing changes weight or dimensions. Check the selected route’s charging rules and the final bill. An overpayment may be credited to the account balance; a shortfall can require payment before dispatch. A packing-time target is not a promised bank-refund date.
Why are some lines greyed out
A weight floor was the reason for two unavailable US UPS options in the 10 October example. An unavailable route can also depend on contents, dimensions, destination or the current service. Read the actual reason beside the line rather than changing the weight field to force a quote.
Do these numbers stay current
Use each figure’s capture date and the current checkout or route terms. This guide does not promise a fixed rechecking schedule or live price updates. If a number differs, keep the newer official record and ask for the reason before paying.
When a help-centre page and a promotion disagree
Kakobuy’s promotion and help pages can describe different storage or offer conditions. The retained PayPal help articles also give conflicting fee formulas. Identify which product, payment method and date each statement concerns before treating them as competing promises.
Our rule is to treat the help centre as the operative text and to print the date of every figure. If you meet a conflict that affects money, ask customer service in writing and keep the reply.
Make a support request easy to investigate
For a purchase, include the order ID, selected variant and specific mismatch. For a parcel, include its parcel ID, tracking reference, last status and relevant dates. Keep payment credentials and full identity documents out of public community posts; use the official account channel when private evidence is required.